Welcome to GO FAST DELIVERY LTD. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and delivery services.
📑 Table of Contents
1. Information We Collect
📝 Information You Provide
| Type | Purpose | Required |
|---|---|---|
| Name | Identify you for delivery services | Yes |
| Email Address | Account login, shipment notifications, receipts | Yes |
| Phone Number | Delivery coordination, SMS notifications | Yes |
| Delivery Addresses | Pickup and delivery locations | Yes (for shipments) |
| Payment Information | Process payments for services | Yes (for paid shipments) |
📱 Information Collected Automatically
- Device Information: Device model, operating system, unique device identifiers
- Usage Data: Features used, time spent in app, crash reports
- Location Data: GPS coordinates for delivery tracking (only when app is in use)
- Camera Data: QR codes and photos for delivery proof (only when you use camera features)
2. How We Use Your Information
We use the information we collect to:
- ✅ Provide, maintain, and improve our delivery services
- ✅ Process your shipments and transactions
- ✅ Send you shipment notifications and updates
- ✅ Respond to your comments, questions, and requests
- ✅ Communicate with you about products, services, and promotions
- ✅ Detect and prevent fraud and abuse
- ✅ Comply with legal obligations
3. App Permissions (Camera, Location, etc.)
📷 Camera Permission
Why we need it:
- Scan QR codes on packages for pickup and delivery
- Take photos as proof of delivery
- Scan barcodes for shipment tracking
When we access it: Only when you actively use the scan feature in the app. We do not access your camera in the background.
What we store: Only delivery proof photos are stored. We do not store or transmit any other camera data.
📍 Location Permission
Why we need it:
- Track delivery progress in real-time
- Provide accurate delivery estimates
- Optimize delivery routes
- Verify delivery locations
When we access it: Only when the app is in use for active deliveries. We do not track your location when the app is closed.
📱 Other Permissions
| Permission | Purpose | When Used |
|---|---|---|
| Storage | Save delivery proof photos and documents | When uploading delivery proof |
| Notifications | Send shipment status updates | When shipment status changes |
| Network | Sync data with our servers | Always (for app functionality) |
4. Data Sharing & Disclosure
We DO NOT sell your personal information to third parties.
We may share your information only in these situations:
- Service Providers: With companies that help us operate our business (e.g., cloud hosting, payment processors)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, sale, or transfer of business assets
- With Your Consent: When you explicitly agree to share information
5. Data Security
- All data encrypted in transit (SSL/TLS)
- Passwords hashed using bcrypt
- Database hosted in secure OVH data centers
- Regular security audits and updates
- Access controls and authentication required
6. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations (Mauritius law requires 7 years for business records)
- Resolve disputes
- Enforce our agreements
You can request deletion of your account at any time. We will delete your data within 30 days, except where we are required to retain it by law.
7. Your Rights
You have the right to:
- ✅ Access your personal information
- ✅ Correct inaccurate information
- ✅ Delete your information (subject to legal requirements)
- ✅ Export your data in a portable format
- ✅ Opt-out of marketing communications
- ✅ Restrict or object to processing
To exercise these rights, contact us at privacy@gofastdelivery.mu
8. Children's Privacy
Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we discover that we have collected information from a child, we will delete it immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by:
- Posting the new policy on this page
- Updating the "Last updated" date
- Sending you an email notification (for significant changes)
Your continued use of our services after changes constitutes acceptance of the updated policy.
10. Contact Us
📧 Privacy Officer
GoFast Delivery LTD
Port Louis, Mauritius