📋 Terms and Conditions

Welcome to GO FAST DELIVERY LTD. These Terms and Conditions govern the access to and use of our website, online booking platform, customer portal, mobile applications, parcel tracking tools, delivery services, logistics services, payment facilities, and any related services we provide.

By accessing our website, creating an account, booking a delivery, making a payment, using our tracking tools, or otherwise using our services, you agree to be bound by these Terms and Conditions. If you do not agree with these Terms and Conditions, you should not use our website or services.

1. About GO FAST DELIVERY LTD

GO FAST DELIVERY LTD is a logistics and courier service provider in Mauritius offering parcel delivery, last-mile delivery, express delivery, e-commerce logistics support, customer coordination, proof of delivery, tracking services, and related logistics solutions.

Depending on availability and operational capacity, we may also offer or facilitate air freight, ocean freight, ground transport, customs-related support, and other logistics services.

2. Definitions

In these Terms and Conditions:

Term	Meaning
"Company", "we", "us", or "our"	GO FAST DELIVERY LTD.
"Customer", "you", or "your"	Any person, business, sender, recipient, account holder, user, or visitor using our website or services.
"Parcel", "shipment", or "item"	Any goods, package, document, cargo, or consignment accepted by us for collection, handling, transportation, delivery, or logistics processing.
"Sender"	The person or business requesting or arranging the delivery or shipment.
"Recipient"	The person or business designated to receive the parcel or shipment.
"Services"	All services provided by GO FAST DELIVERY LTD, including but not limited to parcel delivery, collection, transportation, tracking, proof of delivery, e-commerce logistics, customer support, freight support, and related digital services.
"Website"	https://gofastdelivery.mu/ and any related online platform, portal, application, or digital service operated by GO FAST DELIVERY LTD.

3. Use of Our Website and Services

You agree to use our website and services only for lawful purposes. You shall not use our website or services:

• for any illegal, fraudulent, misleading, harmful, or unauthorised purpose;
• to send, transport, conceal, or facilitate the movement of prohibited or unlawful goods;
• to interfere with the security, operation, availability, or performance of our website, systems, tracking tools, or platforms;
• to provide false, inaccurate, incomplete, or misleading information;
• to impersonate another person or business;
• to misuse our booking, payment, tracking, or customer portal facilities;
• to attempt unauthorised access to our systems, accounts, databases, or networks.

We reserve the right to refuse, suspend, cancel, or terminate access to our website or services where we reasonably believe that these Terms and Conditions have been breached.

4. Customer Account and Information

Where our website or portal allows account creation, you are responsible for maintaining the confidentiality of your login details and for all activities carried out through your account.

You agree to provide accurate, complete, and up-to-date information when using our services, including your name, business name, telephone number, email address, pickup address, delivery address, recipient details, parcel details, and payment information.

We shall not be responsible for delays, failed deliveries, wrong deliveries, additional charges, or losses resulting from incorrect, incomplete, outdated, or misleading information provided by the customer, sender, recipient, or any authorised representative.

5. Booking of Deliveries

A delivery booking may be made through our website, customer portal, mobile application, customer service channels, or any other method accepted by GO FAST DELIVERY LTD.

A booking is subject to acceptance by us. We reserve the right to reject, cancel, or reschedule any booking due to operational constraints, inaccurate information, service unavailability, payment issues, suspected fraud, prohibited items, safety concerns, or any other reasonable ground.

The customer is responsible for ensuring that all booking details are accurate before confirming the delivery request.

6. Collection of Parcels

Where collection is requested, the sender must ensure that the parcel is ready for collection at the agreed pickup address and within the agreed collection time frame.

If the parcel is not ready, the address is incorrect, the contact person is unavailable, access is restricted, or collection cannot be completed for reasons outside our control, we may charge additional fees or reschedule the collection.

We reserve the right to refuse collection of any parcel that appears unsafe, improperly packed, incorrectly declared, damaged, leaking, prohibited, restricted, suspicious, or unsuitable for transportation.

7. Packaging and Labelling

The sender is responsible for ensuring that every parcel is properly packed, sealed, protected, and labelled according to the nature, weight, size, fragility, and value of the item.

Packaging must be sufficient to withstand normal handling, sorting, transport, loading, unloading, and delivery conditions.

GO FAST DELIVERY LTD shall not be liable for damage, leakage, breakage, loss, or deterioration caused by poor packaging, insufficient protection, incorrect labelling, fragile contents, perishable goods, or the nature of the item itself.

8. Prohibited and Restricted Items

Customers must not use our services to send or transport prohibited, unlawful, dangerous, hazardous, stolen, counterfeit, undeclared, or restricted goods.

Prohibited or restricted items may include, without limitation:

• Illegal substances, weapons, explosives, hazardous materials, flammable items
• Live animals, human remains
• Cash, negotiable instruments, high-value jewellery, precious metals
• Perishable goods requiring special conditions
• Items requiring specific permits
• Any goods prohibited by applicable law, customs rules, postal rules, aviation rules, transport rules, or our internal policies

We reserve the right to refuse, hold, return, report, or hand over any parcel to the relevant authority where required by law or where we reasonably suspect that the parcel contains prohibited, restricted, unlawful, unsafe, or undeclared items.

The customer shall be fully responsible for any loss, penalty, fine, seizure, claim, delay, cost, or legal consequence arising from prohibited, restricted, misdeclared, undeclared, or unlawful goods.

9. Delivery Timeframes

Any delivery timeframe provided on our website, portal, quotation, communication, or tracking system is an estimate only, unless expressly stated otherwise in writing.

We will make reasonable efforts to deliver parcels within the estimated timeframe. However, delivery may be affected by factors outside our control, including traffic, weather conditions, public holidays, incorrect addresses, unavailable recipients, customs procedures, security checks, operational delays, incomplete documentation, payment issues, high parcel volumes, system interruptions, or force majeure events.

GO FAST DELIVERY LTD shall not be liable for delay where the delay is caused by circumstances beyond our reasonable control or by incorrect, incomplete, or late information supplied by the customer, sender, recipient, merchant, carrier, freight partner, customs authority, or any third party.

10. Delivery Address and Recipient Availability

The customer must provide a complete and accurate delivery address, recipient name, telephone number, and any special delivery instructions.

The recipient must be available to receive the parcel at the delivery address. Where the recipient is unavailable, unreachable, refuses delivery, provides wrong information, fails to pay applicable charges, or requests rescheduling, the delivery may be delayed, rescheduled, returned, or placed on hold.

Additional charges may apply for repeated delivery attempts, address correction, redirection, storage, return, special handling, or rescheduling.

11. Proof of Delivery

GO FAST DELIVERY LTD may record proof of delivery through one or more methods, including recipient signature, name confirmation, delivery photo, GPS location, delivery status update, electronic confirmation, OTP verification, or any other method used by our systems.

The customer accepts that electronic proof of delivery, system records, delivery scans, photographs, tracking updates, and delivery logs may be used as evidence of delivery, attempted delivery, refusal, return, or service performance.

12. Tracking Information

Tracking information is provided for convenience and transparency. While we make reasonable efforts to provide accurate tracking updates, tracking information may be delayed, incomplete, temporarily unavailable, or affected by system, network, operational, or third-party issues.

Tracking updates do not create a guarantee of delivery time unless expressly confirmed in writing by GO FAST DELIVERY LTD.

13. Prices, Fees, and Charges

Prices, delivery fees, freight charges, customs-related fees, storage fees, handling fees, administrative fees, return fees, redelivery fees, and any other applicable charges shall be displayed on our website, portal, quotation, invoice, or communicated to the customer before or during the service process.

All prices and fees may be subject to change without prior notice, unless a quotation has been expressly confirmed in writing and remains valid.

The customer is responsible for paying all applicable charges, including delivery fees, customs duties, taxes, VAT, import charges, storage charges, penalties, return costs, bank charges, payment gateway charges, and any other charges relating to the parcel or service.

14. Online Payments

GO FAST DELIVERY LTD may accept online payments through approved payment methods, including card payments, bank transfers, mobile payments, payment links, or other payment options made available on our website or portal.

Online payments may be processed through third-party payment service providers, including MIPS or other authorised payment partners. Payment processing is subject to the terms, conditions, security rules, and approval procedures of the relevant payment provider, bank, card network, or financial institution.

GO FAST DELIVERY LTD does not store full card details on its website. Card and online payment details are processed through secure payment channels provided by the relevant payment gateway or financial institution.

A payment shall be considered completed only when we receive confirmation from the relevant payment provider, bank, or payment system.

We reserve the right to suspend, delay, or cancel any service where payment is not received, payment is declined, payment is reversed, payment is disputed, or the transaction appears suspicious or fraudulent.

15. Failed, Declined, or Reversed Payments

Where a payment is declined, reversed, charged back, cancelled, disputed, or not received, the customer remains responsible for the full amount due.

We may request alternative payment, suspend delivery, withhold release of a parcel, cancel a booking, recover outstanding charges, or take any lawful action to recover unpaid amounts.

The customer shall be responsible for any bank charges, chargeback fees, administrative costs, legal costs, or recovery costs resulting from unpaid or disputed payments.

16. Refunds and Cancellations

Refunds, where applicable, shall be considered on a case-by-case basis.

A customer may request cancellation of a booking before collection or before the service has started. Once a parcel has been collected, processed, transported, delivered, returned, or otherwise handled, delivery fees and service charges may be non-refundable.

Refunds may not be granted where the service failure, delay, cancellation, return, or non-delivery was caused by incorrect information, recipient unavailability, refusal of delivery, unpaid charges, prohibited goods, customs issues, force majeure, or circumstances beyond our reasonable control.

Where a refund is approved, it may be processed through the original payment method or another method determined by GO FAST DELIVERY LTD. Processing times for refunds may depend on the bank, card issuer, payment provider, or payment gateway.

17. Customs, Duties, Taxes, and Import Charges

For international shipments, imported parcels, e-commerce parcels, or customs-related services, the customer, sender, recipient, merchant, consignee, or importer shall be responsible for all customs duties, taxes, VAT, import charges, penalties, documentation requirements, permits, declarations, and compliance obligations, unless otherwise agreed in writing.

GO FAST DELIVERY LTD may assist with customs-related processes where such service is available, but we do not guarantee customs clearance timeframes or outcomes.

Customs authorities may inspect, hold, delay, assess, seize, reject, or require further documentation in relation to any parcel. GO FAST DELIVERY LTD shall not be liable for delays, charges, penalties, seizure, refusal, or losses caused by customs procedures, inaccurate declarations, missing documents, unpaid duties or taxes, or regulatory requirements.

18. Cash-on-Delivery and Collection of Amounts

Where cash-on-delivery, tax collection, customs payment collection, or payment collection services are provided, the recipient must pay the required amount before the parcel is released, unless otherwise agreed in writing.

If the recipient refuses to pay, is unavailable, cannot be contacted, or disputes the amount due, the parcel may be placed on hold, returned, rescheduled, or dealt with according to our operational procedures.

GO FAST DELIVERY LTD shall not be responsible for delays or non-delivery caused by unpaid cash-on-delivery amounts, unpaid taxes, unpaid customs duties, disputed charges, or refusal by the recipient to pay.

19. Storage, Return, and Unclaimed Parcels

Where a parcel cannot be delivered due to wrong address, recipient unavailability, refusal, unpaid charges, customs issues, lack of documentation, or any other reason outside our control, the parcel may be held, returned, or stored.

Storage fees, return fees, redelivery fees, administrative fees, and any related costs may apply.

If a parcel remains unclaimed for a prolonged period after reasonable notice or attempted contact, GO FAST DELIVERY LTD may deal with the parcel in accordance with applicable law and internal procedures.

20. Loss, Damage, and Limitation of Liability

GO FAST DELIVERY LTD will take reasonable care in handling parcels accepted for delivery. However, all logistics services carry inherent risks, including loss, delay, damage, misrouting, theft, customs delay, weather disruption, operational disruption, and third-party handling risks.

To the fullest extent permitted by law, GO FAST DELIVERY LTD shall not be liable for:

• indirect, special, incidental, punitive, or consequential loss;
• loss of profit, revenue, business, opportunity, goodwill, or reputation;
• delay caused by events outside our reasonable control;
• damage caused by poor packaging or the nature of the goods;
• loss or damage to prohibited, restricted, misdeclared, fragile, perishable, high-value, or uninsured items;
• customs delays, seizures, inspections, penalties, or regulatory actions;
• incorrect or incomplete information supplied by the customer, sender, recipient, merchant, or third party;
• failure by the recipient to answer, pay, collect, or accept delivery.

Where liability is established, our liability shall be limited to the amount paid for the specific delivery service concerned, unless a different liability limit or insurance arrangement has been expressly agreed in writing.

21. Insurance

Unless expressly agreed in writing, parcels are not automatically insured for their full commercial value.

Customers who wish to insure a parcel must request insurance before collection or processing, provide accurate item details and value, and pay any applicable insurance premium.

Insurance coverage, where available, shall be subject to the terms, exclusions, limits, and conditions of the relevant insurer or insurance arrangement.

22. Claims for Loss or Damage

Any claim for loss, damage, delay, missing item, wrong delivery, or service issue must be reported to GO FAST DELIVERY LTD as soon as reasonably possible, together with the tracking number, booking details, proof of value, photographs where applicable, and any supporting documents.

Failure to notify us within a reasonable time may affect our ability to investigate the matter and may result in rejection of the claim.

We reserve the right to investigate all claims and request further information before making any decision.

23. Customer Responsibilities

The customer agrees to:

• provide accurate and complete booking information;
• ensure parcels are properly packed and labelled;
• declare the correct nature, value, weight, quantity, and contents of the parcel;
• ensure that the parcel does not contain prohibited or restricted goods;
• pay all applicable charges, duties, taxes, and fees;
• ensure that the recipient is available and contactable;
• cooperate with any investigation, customs request, delivery issue, or payment verification;
• comply with all applicable laws and regulations.

The customer shall indemnify GO FAST DELIVERY LTD against any loss, claim, penalty, fine, damage, liability, or cost arising from the customer's breach of these Terms and Conditions.

24. Website Content and Accuracy

We make reasonable efforts to ensure that the information on our website is accurate and up to date. However, we do not guarantee that all content, prices, service descriptions, delivery estimates, availability, or information on the website will always be complete, accurate, current, or error-free.

We reserve the right to correct errors, update information, change prices, modify services, suspend features, or remove content at any time without prior notice.

25. Third-Party Services and Links

Our website may contain links to third-party websites, payment providers, portals, applications, banks, logistics partners, or other external services.

Such third-party services are not controlled by GO FAST DELIVERY LTD. We are not responsible for their content, policies, security, availability, performance, fees, errors, or actions.

Use of third-party services may be subject to their own terms and conditions and privacy policies.

26. Intellectual Property

All content on our website, including text, graphics, logos, icons, software, design, layout, images, trademarks, branding, and digital materials, is owned by or licensed to GO FAST DELIVERY LTD, unless otherwise stated.

You may not copy, reproduce, distribute, modify, exploit, sell, or use our website content, branding, or materials without our prior written consent.

27. Personal Data and Privacy

We may collect and process personal data necessary to provide our services, including names, addresses, phone numbers, email addresses, delivery details, payment confirmation details, tracking information, proof of delivery records, and customer communications.

We will process personal data in accordance with applicable data protection laws in Mauritius, including the Data Protection Act 2017, and our Privacy Policy.

By using our website and services, you agree that we may collect, use, store, and process personal data for purposes including delivery processing, customer support, payment verification, tracking, fraud prevention, dispute resolution, legal compliance, and service improvement.

28. System Availability

We aim to keep our website, customer portal, mobile applications, payment features, and tracking systems available and functioning. However, we do not guarantee uninterrupted, error-free, or continuous access.

Access may be interrupted due to maintenance, upgrades, technical issues, internet failure, cyber incidents, third-party service disruption, power failure, payment gateway downtime, or other events outside our control.

GO FAST DELIVERY LTD shall not be liable for any loss or inconvenience caused by temporary unavailability of our website, portal, tracking system, payment service, or digital tools.

29. Force Majeure

GO FAST DELIVERY LTD shall not be liable for any delay, failure, loss, damage, or non-performance caused by events beyond our reasonable control, including but not limited to natural disasters, cyclones, flooding, fire, pandemic, epidemic, strikes, civil unrest, traffic disruption, road closure, accident, government action, customs delay, port or airport disruption, system failure, cyber incident, power failure, telecommunications failure, or acts of third parties.

30. Suspension or Termination of Services

We may suspend, restrict, refuse, or terminate access to our website, portal, account, booking facility, or services at any time if:

• you breach these Terms and Conditions;
• payment is unpaid, reversed, disputed, or suspected to be fraudulent;
• you provide false or misleading information;
• you send prohibited or restricted goods;
• your conduct creates risk to our staff, drivers, systems, partners, or customers;
• required by law, regulation, authority, bank, payment provider, or court order;
• necessary for operational, security, compliance, or business reasons.

31. Complaints and Customer Support

For complaints, claims, payment issues, delivery issues, refund requests, or general questions, you may contact us at:

When contacting us, please provide your tracking number, booking reference, full name, contact number, and a clear description of the issue.

32. Amendments to These Terms

GO FAST DELIVERY LTD may update, amend, or replace these Terms and Conditions at any time. The updated version will be posted on our website with the effective date. Continued use of our website or services after changes are posted shall constitute acceptance of the updated Terms and Conditions.

33. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, the remaining provisions shall continue to apply to the fullest extent permitted by law.

34. No Waiver

Failure by GO FAST DELIVERY LTD to enforce any right or provision under these Terms and Conditions shall not constitute a waiver of that right or provision.

35. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Republic of Mauritius.

Any dispute arising out of or relating to these Terms and Conditions, our website, payments, deliveries, logistics services, or any related service shall be subject to the exclusive jurisdiction of the competent courts of Mauritius.

36. Contact Information

For any questions regarding these Terms and Conditions, please contact: